Development of corporate culture in a public transport organisation
The aim of the assignment was to develop the company’s culture internally and in the interface with business partners, the overall objective being to increase travel and boost customer satisfaction. Led by Prové, the assignment spanned several years and involved more than 200 people. Work began by formulating and implementing common core values. Work on the corporate culture then continued with recurring measurements of core value compliance and the culture’s development.
Based on the measurements, improvement measures were drawn up on the individual, group and organisational levels. This led to stronger relations characterised by trust and openness, improved cooperation with business partners, and more efficient ways of utilising shared resources.