Development of a Group-wide operations management system
The Group needed to create clearer, more efficient steering and management of the operation with a stronger focus on the customer, the longer-term aim being to increase competitiveness. A team of consultants from Prové were change leaders for the programme which comprised 13 subprojects, with the overriding objective of developing Group-wide, process-oriented operations management.
Change management entailed developing the leadership culture and process maturity in the organisation, and supporting the subprojects in their work to map and visualise processes and establish new working methods. The result of the assignment was a well-defined, firmly established steering and quality management system for the entire Group.